Redesigned the department’s award-winning employee intranet and training system. After major safety incidents, including maydays and deaths at fire scenes, reinforced safety messages across all platforms. Review employee records for the annual Medal Day ceremony and reunite EMT’s with the citizens they saved through CPR. Led employee discipline communications strategy, including risk management efforts, public inquiries, and messaging. Developed communications strategy for DEI focused recruiting efforts leading to a 31% increase in Black and Hispanic candidates.